Refund policy

Personalized pieces

Personalized items (anything engraved with a name, date, or initial, and our gift sets that include a personalized piece) are made just for you and cannot be returned or exchanged. Please double-check spelling and details before you order.

Non-personalized pieces

Non-personalized items can be returned within 14 days of delivery, unworn and in their original packaging. Email us to start a return and we’ll confirm the return address. Return shipping is the customer’s responsibility, and we recommend a tracked service.

Damaged or wrong items

If your order arrives damaged or incorrect, email hello@goldlett.com within 14 days with a photo. We will send a free replacement or a refund, and you do not need to send the original item back.

Refunds and delivery costs

If you return an eligible order, we refund the full product price and the cost of standard delivery. If you chose an expedited delivery method, the difference between expedited and standard shipping is not refundable, in line with EU consumer law.

EU/UK consumer rights

Nothing here limits any statutory rights you have under applicable EU or UK consumer law. Note that, by law, made-to-order personalized goods are generally exempt from the standard distance-selling withdrawal period.

Company details

Goldlett is a brand operated by DEVALAND MARKETING S.R.L.
Registered office: Sântandrei nr. 13, Simeria 335903, Hunedoara County, Romania
Trade Register: J2024039063003 · CUI (registration code): 50841395 · VAT No.: RO50841395 · EUID: ROONRC.J2024039063003
Contact: hello@goldlett.com · +40 721 269 312

Last updated: 10 July 2026.

Legal guarantee of conformity

All products sold by Goldlett are covered by the legal guarantee of conformity under EU law (Directive (EU) 2019/771, in Romania OUG 140/2021): if a product is defective, not as described, or does not perform as reasonably expected, you are entitled to have it repaired or replaced free of charge, or to a price reduction or refund, for a period of two years from delivery. This legal guarantee applies to all products, including personalized and made-to-order items. The exemption from the 14-day withdrawal right for personalized items does not limit your rights regarding defects. To make a claim, contact us with your order number and photos of the issue.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract (applies to non-personalized items):

  • To: DEVALAND MARKETING S.R.L. (Goldlett), Sântandrei nr. 13, Simeria 335903, Hunedoara, Romania, hello@goldlett.com
  • I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods: [ ]
  • Ordered on [ ] / received on [ ]
  • Name and address of consumer(s): [ ]
  • Signature (only if this form is notified on paper), Date: [ ]

You may also simply email us an unequivocal statement of withdrawal.